Montenegro.com Guest Protection Guarantee
Book with confidence. Our structured resolution process protects both guests and hosts.
How It Works
Host Files Claim
Within 14 days of checkout, a host can file a damage claim with evidence photos and a description of the issue.
24-Hour Response Window
You have 24 hours to review the claim, accept it, or dispute it with your own evidence. If you don't respond, it's escalated to our team.
Fair Resolution
Our resolution team reviews all evidence from both sides and makes a fair, transparent decision within 48 hours.
Clear Outcome
Both parties are notified of the decision with a full explanation. Approved amounts are processed through our secure payment system.